Gordon Tan, Founder at Client Heartbeat and Managing Director at R&G Technologies, joins us to cover a variety of topics from identifying unhappy clients to implementing retention strategies.

Here are the six areas we’ll specifically discuss:

1. How to create ‘sticky’, loyal clients
2. How to build a client retention program
3. How to identify a client is unhappy
4. How to stop an unhappy client from terminating their contract
5. Four service performance benchmarks that directly impact client retention
6. How R&G Technologies increased revenue by putting a focus on client retention

MSP Business Management
http://www.mspbusinessmanagement.com

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