In part 2 of our MSP best practices series, we look at the selection of tools during the initial stages of creating an MSP practice. The right tools are critical to your success in delivering managed services.  
Armed with a thorough business plan, selecting the appropriate hardware and software technologies can become easier, although it should still be a process you undertake with a high degree of seriousness.  
MSP tool selection philosophies 
Questions to ask your MSP tool vendor 
Integration Considerations